At the same time, I sent my complaint + all the relevant info to AVAST customer support in the USA. I HAVE contacted Nexway, who said they have 'different promotions for different users', then asked for evidence of the US$34.49 charge from Digital River and whether I had been in England 'the entire time' (what does that mean?). Are they making extra money from those who venture beyond the Free package? Do they think people will give up trying to get money back which they believe has been wrongly taken? Has anyone else - particularly outside the US - had a similar experience? Thanks for listening. Does this mean I will be automatically rebilled for another year? Not if I can help it! The whole thing smells of sharp practice, which is a shame coz the actual AVS product seems good to me: clear, well-designed & efficient. One final twist: I have disabled the auto-renew sub facility against the DR order, but cannot find any way of doing the same on my Nexway subscription. So far, despite numerous urgings on my part, I have had no resolution and, as a UK resident, I can't contact customer services by phone. I have told AVAST support/help desk that I don't mind paying one subscription (the DR) for one product but I sure as hell object to paying two. Soon after that, I was billed by DR on the default auto-renew basis I had not changed for the US$34.49 I had always expected to pay. It was only afterwards that I queried the amount (suspiciously similar to the DR US$29.99 net of tax) and realised that I had been billed by another company based in Luxembourg called Nexway. Under a bit of pressure, I agreed and arranged the payment. On the date of expiry, I suddenly received a warning message that my computer was unprotected with instructions on how to make a payment of UK£29.99 to get cover for a year. I was given reminders that the trial sub period was coming to an end and opted to leave the auto-renew option live. I recently decided to take out a 60-day trial of AVAST Internet Security for which I was told I would be charged US$29.99+$4.50 tax = $34.49 by an AVAST agent called Digital River.
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